Three of MDU Resources’ utility companies earned high satisfaction rankings in the J.D. Power 2021 Gas Utility Residential Customer Satisfaction Study released Nov. 30.
Cascade Natural Gas earned the highest ranking in satisfaction among residential natural gas customers in the midsize natural gas utilities segment of the West Region, according to a national survey. Cascade earned a score of 787, highest among midsize natural gas utilities in the West Region.
Intermountain Gas Company finished third with a score of 776, and Montana-Dakota Utilities ranked sixth with a score of 752.
Cascade’s score was the fourth highest in the nation out of the 84 utility companies that were part of the study.
“Having our utility companies so high in the West Region is an incredible achievement for our employees. We have filled the top spot in 12 of the last 13 years between Cascade and Intermountain,” said Nicole Kivisto, president and CEO of the utility group. “It’s so satisfying to see the remarkable results from the hard work of our employees. They take immense pride in serving our nearly 1.2 million customers across eight states.”
The utility group combined for an average score of 772, which is the equivalent of finishing 14th among the other 81 utilities in the nationwide study. The average score for the West Region was 757.
Great Plains Natural Gas is not included in the survey results because of its relatively small size.
In its 21st year, the study surveys customer satisfaction across six factors: safety and reliability, billing and payment, corporate citizenship, price, communications, and customer care.